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We want every purchase from our illustration store to feel thoughtful and fulfilling. Because our artworks are original digital prints prepared especially for you. All sales are final once delivered.

We do accept returns within 7 working days of delivery, provided the artwork is unused and returned in its original packaging. We kindly encourage you to review all product details carefully before completing your purchase.

If you experience any issues or if something isn’t quite right due to an error on our side, please reach out — we’re always happy to assist and will do our best to resolve the matter with care and fairness

All orders and delivery depend on product availability. 

 

Local

Products will be delivered to you via courier within 3-5 working days. If there is a delay in the delivery of your order, we will notify you as soon as possible. Please ensure that the address and contact details you provide are accurate to avoid any unnecessary delays.

 

International

Products will be delivered to you via courier and you are responsible for any customs chargers, taxes and additional postage fees that may apply. Terracotta Cells PTY Ltd is not responsible for delays due to customs. Please allow 3-5 business working days for your order to be processed and shipped. 

 

Framed option Artworks

Framing needs about 5-10 working days. Once it is ready we will need  3-5 working days to collect, package and deliver to you.